Vacant job

Location: Södertälje

Employment Type: Full-time, permanent (usually starts with a probationary period)

Working Hours: Monday–Friday from 08:00 to 17:00

Work Format: On-site in Södertälje. Remote work may occur.

About the Position

We are looking for a structured and service-oriented Booking Coordinator who will be a key person in our operations. You will be responsible for coordinating and administering course bookings and ensuring smooth communication with customers as well as internal planning with course planners. The role involves many points of contact and a fast-paced environment – where you need to be solution-oriented, clear in communication, and skilled in logical planning.

You will work directly under the CEO and play an important role in creating order, quality, and a good customer experience in our processes.

Responsibilities

• Manage and administer course bookings from start to finish
• Customer contact via phone, email, and digital channels
• Handling incoming SMS and providing quick feedback to customers/participants
• Coordination with course planners and internal planning of course sessions
• Support in planning, follow-up, and quality assurance of booking flows
• Documentation and updates in systems (CRM/Excel/similar)

Qualifications (Requirements)

• Very good knowledge of Swedish, English, and Arabic (spoken and written)
• Good computer skills and experience working in digital systems
• Experience in administrative work, bookings, or customer support (preferable but not always a requirement for the right profile)
• Ability to work in a structured manner, prioritize, and manage multiple tasks simultaneously

Personal Qualities

• Service-oriented and professional in customer dialogue
• Meticulous, responsible, and organized
• Quick in communication and thrive in a fast-paced environment
• Good collaboration skills while also comfortable working independently
• Logical thinker and skilled in planning

We Offer

• A central role with significant impact and close collaboration with the CEO
• A workplace with clear routines and opportunities for development in the role
• Possibility for some flexibility and remote work may occur

Application

Please send your application with a CV and a brief presentation explaining why you are suitable for the role of Booking Coordinator. Selection is ongoing.

Open to all
We focus on your skills, not your other circumstances. We are open to adapting the role or workplace to your needs.